Join our IGTS community on Telegram, and follow the latest programs and offers.
Customer service > The Art of Customer Service Course

The Art of Customer Service Course

دورة فن خدمة العملاء - من التاريخ إلى التوقعات

USD 106
USD 85

time

Duration
02:47:20 hours

time

Access Time
Lifetime

time

Language
Arabic

time

Resources
(1)

time

Skill Level
( Advanced )

play 34

USD 106
USD 85

About the instructor

Dr. Hisham Sharawy
General manager of NELSEC

I am a multi-skilled professional with a superb track record of experience in different fields. I have more than 29 years of experience in management, sales, and marketing. I have more than 32 years of working in the construction field. I brought 18 years and around 12000 hours of experience in teaching, and training in a range of subjects for diversified industries and segments. I am teaching in MBA programs at the Australian Institute of Business, ROME& Victoria universities in Operation M., Leadership and HR, and Egyptian E. Learning University at Cairo EELU in HRM and I am teaching at Ain Shams University as a freelancer instructor. This educational experience was supported by a track of experiences extending for 30 years in different fields such as business, marketing, management, and construction.  I like to add knowledge to people and to prove that effort and creation is not a function of only age but it’s an attitude and personality.

You Will Learn

  • History of Customer Service

  • Concept of Customer Service

  • Elements of Customer Service

  • Levels of Customer Service

  • How Customers Form Their Expectations

  • Impact of Meeting Customer Expectations

  • Comprehensive Standards for Evaluating Service Quality

  • The Cycle of Good Service

  • Effects of Good Service

  • Effects of Poor Service

  • How Customers Prefer Between Service Levels

  • Professionalism and Accuracy

  • Time Management

  • Overall Appearance

  • Added Value for the Customer

Targeted Students

  • Employees in Customer Service Sectors

  • Students and Graduates from Various Colleges

  • Employees in Profit-Oriented Companies Providing Services to Clients

  • Workers in the Tourism and Hospitality Sectors

Training Program Name As In Certificate

The Art of Customer Service Course

Created at: 2025-12-11 13:11:20
Updated at: 2025-12-17 13:28:31
A team of instructors who are the best in their fields
The continuous development of our educational materials
Lifetime access for the courses that you purchase
Evaluate yourself through a test that you can take after each level in
Easy communication between you and the instructors directly through your account
We have presence in more than 22 countries in the Middle East and North Africa
Our content is provided in the Arabic language with an easy-to-use platform
A team of customer services who are working 24/7
Lowest cost and highest quality of supervised educational materials
More than one accreditation from local and international education institutions

Recommended Programs

85 USD