The Art of Effective Communication in Customer Service Course

USD 106
USD 85

Duration
02:53:48 hours

Access Time
Lifetime

Language
Arabic

Resources
(1)

Skill Level
( Advanced )

USD 106
USD 85

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About the instructor

Dr. Hisham Sharawy

General manager of NELSEC

I am a multi-skilled professional with a superb track record of experience in different fields. I have more than 29 years of experience in management, sales, and marketing. I have more than 32 years of working in the construction field. I brought 18 years and around 12000 hours of experience in teaching, and training in a range of subjects for diversified industries and segments. I am teaching in MBA programs at the Australian Institute of Business, ROME& Victoria universities in Operation M., Leadership and HR, and Egyptian E. Learning University at Cairo EELU in HRM and I am teaching at Ain Shams University as a freelancer instructor. This educational experience was supported by a track of experiences extending for 30 years in different fields such as business, marketing, management, and construction. I like to add knowledge to people and to prove that effort and creation is not a function of only age but it’s an attitude and personality.

Objectives of The Art of Effective Communication in Customer Service Course

The training objective of the course "The Art of Effective Communication in Customer Service" is to equip participants with the skills and tools necessary to improve their communication with customers and ensure the delivery of exceptional service. The course focuses on the importance of communication in successful customer service and how to overcome barriers to effective communication. Participants will learn skills in speaking, questioning, listening, and persuasion, as well as using the phone as an effective communication tool with clients. They will also understand the importance of pacing, goal setting for success, building self-confidence, and avoiding assumptions. The course aims to enhance participants’ abilities to interact with customers efficiently and effectively, ensuring customer satisfaction and achieving organizational objectives.