Customer Complaints Management Course

USD 106
USD 85

Duration
01:46:58 hours

Access Time
Lifetime

Language
Arabic

Resources
(1)

Skill Level
( Advanced )

USD 106
USD 85

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About the instructor

Dr. Hisham Sharawy

General manager of NELSEC

I am a multi-skilled professional with a superb track record of experience in different fields. I have more than 29 years of experience in management, sales, and marketing. I have more than 32 years of working in the construction field. I brought 18 years and around 12000 hours of experience in teaching, and training in a range of subjects for diversified industries and segments. I am teaching in MBA programs at the Australian Institute of Business, ROME& Victoria universities in Operation M., Leadership and HR, and Egyptian E. Learning University at Cairo EELU in HRM and I am teaching at Ain Shams University as a freelancer instructor. This educational experience was supported by a track of experiences extending for 30 years in different fields such as business, marketing, management, and construction. I like to add knowledge to people and to prove that effort and creation is not a function of only age but it’s an attitude and personality.

Objectives of Customer Complaints Management Course

The training objective of the course "Customer Complaints Management: From Understanding to Effective Solutions" is to equip participants with the skills and knowledge needed to handle customer complaints effectively and professionally. The course focuses on understanding the causes of customer complaints, behavioral guidelines for addressing them, and steps for effective resolution. It also covers organizational management of customer complaints using the DISC model to classify personalities and understand different personal zones. Participants will learn how to deal with various personality types and apply practical tips to successfully manage complaints. The course aims to enhance participants’ abilities to improve customer experience and increase satisfaction by providing effective solutions to their complaints.