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Customer service > The Art of Customer Service Course

The Art of Customer Service Course

دورة فن خدمة العملاء - من التاريخ إلى التوقعات

USD 106
USD 85

time

Duration
02:47:20 hours

time

Access Time
Lifetime

time

Language
Arabic

time

Resources
(1)

time

Skill Level
( Advanced )

دورة فن خدمة العملاء play 891

USD 106
USD 85

About the instructor

Dr. Hisham Sharawy
Dr. Hisham Sharawy
General manager of NELSEC

I am a multi-skilled professional with a superb track record of experience in different fields. I have more than 29 years of experience in management, sales, and marketing. I have more than 32 years of working in the construction field. I brought 18 years and around 12000 hours of experience in teaching, and training in a range of subjects for diversified industries and segments. I am teaching in MBA programs at the Australian Institute of Business, ROME& Victoria universities in Operation M., Leadership and HR, and Egyptian E. Learning University at Cairo EELU in HRM and I am teaching at Ain Shams University as a freelancer instructor. This educational experience was supported by a track of experiences extending for 30 years in different fields such as business, marketing, management, and construction.  I like to add knowledge to people and to prove that effort and creation is not a function of only age but it’s an attitude and personality.

You Will Learn

  • The history of customer service
  • The concept of customer service
  • The elements of customer service
  • Levels of customer service
  • How customers form their expectations
  • The impact of meeting customer expectations
  • Comprehensive standards for evaluating service quality
  • The cycle of good service
  • The effects of good service
  • The effects of poor service
  • How customers choose between different service levels
  • Professionalism and accuracy
  • Time management
  • Overall appearance
  • Added value for customers

Targeted Students

  • Employees working in customer service sectors
  • Students and graduates from various colleges
  • Employees at profit-oriented companies that provide services to clients
  • Workers in the tourism and hospitality sectors
Training Program Name As In Certificate

The Art of Customer Service Course

Created at: 2025-12-11 13:11:20
Updated at: 2026-08-21 09:18:49
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85 USD