Emotional Management and Effective Communication in the Workplace Course

USD 106
USD 85

Duration
02:13:51 hours

Access Time
Lifetime

Language
Arabic

Resources
(0)

Skill Level
( Advanced )

Important Notice

The price shown covers tuition and training fees only, and does not include certificate fees or additional accreditations and services, which are optional based on the trainee's preference.

دورة إدارة العواطف والتواصل الفعّال في بيئات العمل

1248

USD 106
USD 85

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About the instructor

Dr. Ahmed Sameh

Development Consultant

Mr. Ahmed is a certified trainer in social style identification from the TRACOM institute. His background lies in designing, developing, and implementing training programs and collateral to facilitate staff and management education and knowledge across a variety of topics.
He has over 11 years of multinational experience in the FMCG sector. Over the span of 11 years, he has worked with some of the biggest organizations, such as Pepsi which is one of the biggest organizations in the FMCG sector.
Ahmed Designed a full Induction kit in form of Interactive E-Learning for the Al-Nahdi group, which is one of the biggest organizations also in KSA.
Ahmed Conducted behavioral skills training courses for many organizations.
Also, he has over 8 years of experience in pharmaceutical organizations especially at the managerial level in the sales department.

Objectives of Emotional Management and Effective Communication in the Workplace Course

The Emotional Management and Effective Communication in the Workplace Course equips participants with the knowledge and skills required to manage their emotions and apply self-management techniques effectively, helping them communicate more successfully with others across different work environments.

The course focuses on essential skills and concepts, including:

Distinguishing between assertive and aggressive behavior and choosing appropriate responses in different situations.
Using assertiveness measures to evaluate and improve communication styles.
Understanding the four social styles and identifying effective ways to interact with each one.
Analyzing how different social styles behave under pressure and stress.
Applying effective strategies for dealing with difficult individuals in the workplace and customer service settings.
Reducing tension caused by disagreements and conflicts and managing them constructively.

The course strengthens participants’ emotional management and effective communication skills, enabling them to build positive professional relationships and contribute to a more successful and collaborative workplace.

You Will Learn

How to Control Your Emotions.
How to Apply the Self-Management Cycle.
The Difference Between Assertiveness and Aggression.
Assertiveness Scale.
Response Scale.
The Four Social Styles.
Social Styles and Difficult People.
Do We Have a Mix of Social Styles?
Overview of Social Styles.
Overview of the Driver Style.
Overview of the Expressive Style.
Overview of the Analytical Style.
Overview of the Amiable Style.
Social Styles in Stressful Situations.
How to Relieve Tension Caused by Conflicts.
Conclusion and Action Plan.
Strategies for Handling Difficult Personalities in Customer Service.

Targeted Students

Employees working in customer service sectors.
Students and graduates from various colleges.
Employees in profit-oriented companies that provide services to clients.
Workers in the tourism and hospitality sectors.

Training Program Name As In Certificate

Emotional Management and Effective Communication in the Workplace Course

Created at: 2025-12-11 13:27:02
Updated at: 2026-10-10 17:31:39

Emotional Management and Effective Communication in the Workplace Course