Emotional Management and Effective Communication in the Workplace Course

USD 106
USD 85

Duration
02:13:51 hours

Access Time
Lifetime

Language
Arabic

Resources
(0)

Skill Level
( Advanced )

USD 106
USD 85

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About the instructor

Dr. Ahmed Sameh

Development Consultant

Mr. Ahmed is a certified trainer in social style identification from the TRACOM institute. His background lies in designing, developing, and implementing training programs and collateral to facilitate staff and management education and knowledge across a variety of topics.
He has over 11 years of multinational experience in the FMCG sector. Over the span of 11 years, he has worked with some of the biggest organizations, such as Pepsi which is one of the biggest organizations in the FMCG sector.
Ahmed Designed a full Induction kit in form of Interactive E-Learning for the Al-Nahdi group, which is one of the biggest organizations also in KSA.
Ahmed Conducted behavioral skills training courses for many organizations.
Also, he has over 8 years of experience in pharmaceutical organizations especially at the managerial level in the sales department.

Objectives of Emotional Management and Effective Communication in the Workplace Course

The training objective of the course "Emotional Management and Effective Communication in the Workplace" is to equip participants with the knowledge and skills necessary to control their emotions and effectively apply self-management techniques, helping them improve their communication with others in various work environments. The course focuses on distinguishing between assertiveness and aggression, using assertiveness measures, and responding appropriately. It also covers understanding the four social patterns and how to deal with difficult individuals, in addition to studying different social patterns in stressful situations. Participants will learn how to relieve tension caused by conflicts and apply effective strategies for handling challenging personalities in customer service. The course aims to enhance the ability to communicate effectively and manage emotions in ways that contribute to a successful and positive work environment.