Skills in dealing with auditors Course

USD 106
USD 85

Duration
02:30:0 hours

Access Time
Lifetime

Language
Arabic

Resources
(9)

Skill Level
( Advanced )

USD 106
USD 85

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About the instructor

Dr. Samy Morad

Assistant Professor of Accounting

PhD in Accounting from Ain Shams University (2014) and a Master’s degree in Accounting from Al-Azhar University (2005). He began his career as a Tax Inspector and later worked as an Accounting and Tax Researcher at the Egyptian Tax Authority’s Research and International Agreements Sector. He then transitioned into academia as an Assistant Professor of Accounting at Buraydah Private Colleges in Qassim. Currently, he serves as Director of the Commercial Inspection Department at the Large Taxpayers Center II. He has published numerous research papers in peer-reviewed journals and scientific conferences and has delivered extensive professional training in governance, IFRS, financial analysis, Zakat and income accounting, legal accounting, and tax-related accounting standards.

Objectives of Skills in dealing with auditors Course

The training program aims to introduce participants to the customer or client and their importance.
The trainee will learn the most important skills that a front-office employee should possess.
The trainee will learn how to analyze customer personalities.
The trainee will learn problem-solving skills.
The trainee will learn methods for calming difficult customers.
The trainee will learn about different types of customers.
The trainee will learn when a customer stops doing business with the establishment?

You Will Learn

This course will equip trainees with a range of vital skills and knowledge that will enable them to effectively interact with customers, calm difficult clients, and resolve customer issues. The main outcomes can be summarized as follows:

Acquires the necessary skills for a front-office employee.• Learns customer personality analysis.• Learns problem-solving techniques.• Learns methods for calming difficult clients.• Understands different types of customers.

Targeted Students

A public program, primarily for front office staff and customer service employees, as well as anyone who has a working relationship with others, whether they are managers or employees, regardless of their administrative or functional level.