ما هي أهداف دورة موظفي الاستقبال الفندقي؟

تهدف الدورة لتأهيل المتدربين للعمل في المكاتب الأمامية، وتعليمهم واجبات ومسؤوليات موظف الاستقبال وكيفية التعامل مع النزلاء باحترافية.

ماذا ستتعلم في هذا البرنامج التدريبي؟

ستتعلم كيفية استقبال النزلاء، استخدام نظام إدارة الفنادق (PMS)، إعداد السجل اليومي، التعامل مع الإشغال الفائض، وأنواع الغرف والوجبات.

من هم المرشحون لحضور هذه الدورة؟

الدورة موجهة لخريجي السياحة والفنادق، الباحثين عن عمل في الفنادق، وموظفي الاستقبال الراغبين في تطوير مهاراتهم.

Comprehensive Training for Hotel Reception staff Course

USD 127
USD 102

Duration
01:31:3 hours

Access Time
Lifetime

Language
Arabic

Resources
(1)

Skill Level
( General )

Important Notice

The price shown covers tuition and training fees only, and does not include certificate fees or additional accreditations and services, which are optional based on the trainee's preference.

8351

USD 127
USD 102

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About the instructor

Dr. Ahmed Kassem

Public Relations manager in ministry of Culture

Doctor of business administration and development of personal and administrative skills.

professional doctorate in business administration, several diplomas in public relations, administrative information systems, secretarial and planning specialists from the Presidency of the Council of Ministers.

Human development, Human resources, training of trainers, distinguished lecturer and Neuro-linguistic programming from specialized Academies.

I trained in academies, centers and institutes in Alexandria and Cairo, the Directorate of Organization and Administration, the Central Agency for Mobilization and Statistics, the General Office of the Governorate of Alexandria, the Ministry of Health, the Labor Union, General Authority for Passengers of Alexandria, Egyptian Postal Authority, Sabah Foodstuff Company and Pharma Company for Pharmaceuticals in Burj Al Arab.

Certified lecturer from Directorate of Organization and Administration in Alexandria.

Lecturer certified by Central Agency for Mobilization and Statistics.

Certified lecturer from Egyptian Ministry of Health in Alexandria.

Certified lecturer from American Institute for Professional Studies (AIPS).

Human development trainer accredited by General Syndicate for Administrative and Social Services (the Syndicate Committee for Human Development Trainers).

An internationally accredited human development trainer from the Human Resources Professional Association (Herba).

Objectives of Comprehensive Training for Hotel Reception staff Course

The front offices in hotels are considered the link between the guests and the hotel management. They serve as offices for receiving customer requests and complaints, as well as providing information about the hotel and its surrounding service centers and others. It can be said that the front offices or reception offices in the hotel are important point in the hotel. And its communication center, because through it the customer’s first impression will be generated regarding his decision to stay in the hotel or not.

Therefore, through this course, we will learn about reception, its definition and importance, the duties and responsibilities of its employees, how to receive guests, the PMS system, in addition to knowing the daily journal and how it works, some important terms used in the reception department, what is excess occupancy, how to deal with it, and what its types are. Accommodation, meals, and knowledge of the forms used in the reception department.

You Will Learn

At the end of this program, the trainee will be a professional working in the reception department, providing distinguished service and hospitality, and contributing to the excellence of the hotel.

Targeted Students

University graduates, job seekers, reception managers and supervisors, and everyone who wants to develop themselves in the hotel field.

Training Program Name As In Certificate

Comprehensive Training for Hotel Reception staff Course

Created at: 2024-06-08 19:01:53
Updated at: 2026-08-29 17:43:18

Comprehensive Training for Hotel Reception staff Course