كورس رعاية المريض ورضاه

Lec 1 Introduction To Patient Care and Satisfaction

14:08

Lec 2 What is Customer Care?

14:06

Lec 3 Patient Complaints

14:48

Lec 4 Interpersonal Skills

15:28

Lec 5 Listening

11:52

Lec 6 Assertivenss

14:09

Lec 7 Why be more Assertive ? Part 1

10:41

Lec 8 Why be more Assertive ? Part 2

09:28

Lec 9 Dealing with Difficult Patients Part 1

10:19

Lec 10 Dealing With Difficult Patients Part 2

07:50

Lec 11 Patient Relation Management

14:57

Lec 12 Internal Customers

14:01

Lec 13 Measuring Patient Service

15:12

Lec 14 Factors That Cause PRM Failure

08:50