Art of Conflict Resolution Course

• Develop participants’ ability to understand personality types using the DISC model.
• Strengthen awareness of different types of conflicts and their sources.
• Equip trainees with practical strategies to handle and resolve conflicts effectively.
• Enhance communication, empathy, and teamwork skills in conflict situations.
• Improve decision-making when choosing the appropriate conflict management style.
• Build confidence in managing interpersonal, intrapersonal, group, and intergroup conflicts.

DISC Personality Analysis:

• The four personality types (Dominant, Influencer, Steady, Conscientious) and how to deal with each.
• How personality differences influence communication and conflict.

Types of Conflicts:

• Intrapersonal, interpersonal, intragroup, and intergroup conflicts.
• How and why each type occurs in real workplace scenarios.

Conflict Handling Techniques:

• Tools for managing internal conflicts (e.g., journaling, mindset restructuring, goal prioritization).
• Techniques for resolving interpersonal conflicts through active listening, empathy, communication, negotiation, and compromise.
• Best practices for reducing intragroup conflicts through open communication and team building.
• Methods for addressing intergroup conflicts by identifying shared goals and promoting collaboration.

Conflict Management Styles:

• The five styles: Competing, Collaborating, Compromising, Avoiding, and Accommodating.
• When to use each style and the advantages and disadvantages of each.
• How to choose the best style depending on the situation and goals.

Art of Conflict Resolution Course