Art of Conflict Resolution Course

• Develop participants’ ability to understand personality types using the DISC model.
• Strengthen awareness of different types of conflict and their sources.
• Equip trainees with practical strategies to manage and resolve conflicts effectively.
• Enhance communication, empathy, and teamwork skills in conflict situations.
• Improve decision-making when selecting the appropriate conflict management style.
• Build confidence in managing interpersonal, intrapersonal, group, and intergroup conflicts.

Personality Analysis Using the DISC Model

• Understand the four personality types—Dominant, Influential, Steady, and Conscientious—and learn how to interact effectively with each type.
• Explore how personality differences influence communication and conflict resolution.

Types of Conflict

• Identify intrapersonal, interpersonal, intragroup, and intergroup conflicts.
• Understand how and why each type of conflict occurs in real workplace situations.

Conflict-Handling Techniques

• Use tools for managing intrapersonal conflict, such as journaling, mindset restructuring, and prioritizing goals.
• Apply techniques for resolving interpersonal conflict through active listening, empathy, communication, negotiation, and compromise.
• Follow best practices for reducing intragroup conflict through open communication and team building.
• Address intergroup conflict by identifying shared goals and promoting collaboration.

Conflict Management Styles

• Understand the five conflict management styles: competing, collaborating, compromising, avoiding, and accommodating.
• Identify when to use each style and understand its advantages and disadvantages.
• Select the most appropriate conflict management style based on the situation and objectives.