Professional Mystery Shopper Training Course

Duration
01:47:49 hours

Access Time
Lifetime

Language
Arabic

Resources
(1)

Skill Level
( Specialized )

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Certified trainer in business administration & public relation

Experience extending from 2003in management and administrative work in the Kingdom of Saudi Arabia
I hold a Bachelor’s degree in Business Administration from King Faisal University & Diploma in Computer Science.
Certified as TOT & CPT professional trainer by local and international training centers
Specializes in training effective communication skills, customer service, conflict management in the work environment, entrepreneurship, customer experience and others
I worked at king Faisal Specialist Hospital and AlQurashi Marketing Research Est.
Combine professional, scientific and training experience to develop individual and teams and achieve institutional excellence

Objectives of Professional Mystery Shopper Training Course

The Mystery Shopper Program aims to evaluate the quality of customer service provided.
The program helps enhance the customer experience by identifying strengths and areas for improvement in performance.
It provides accurate and actionable feedback to develop employees’ skills and improve their overall efficiency within the organization.
The program ensures an objective analysis of the customer experience, supporting data-driven and informed decision-making.

You will learn the core skills required to work as a Mystery Shopper.
You will develop the ability to write professional and accurate reports that support performance improvement for employees and the organization.
You will learn how to collect and analyze data in a professional and structured manner.
You will learn how to evaluate service quality and customer experience confidentially and objectively.

Individuals interested in business administration and marketing who seek to understand customer experience and analyze employee and organizational performance efficiency.
Human Resources students and professionals aiming to evaluate employee behavior and enhance professional performance.
Customer service enthusiasts looking to develop and improve observation, evaluation, and confidential assessment skills.
Job seekers in quality assurance and evaluation fields, as well as those interested in acquiring service evaluation and data analysis skills, including market research companies and institutions.
Executives, managers, and supervisors who wish to monitor service quality and improve the performance level of their teams.