Total Quality Management in Productive and Services Organizations Diploma

The Total Quality Management Diploma is designed to be important in the culture of the organization and its employees and to be a system of follow-up and is considered the best way to involve workers and management in the quality process and to improve services and products offered. The integration and overlap between management and quality tools that seek to achieve business growth and reduce losses resulting from malpractice and are not beneficial.

This diploma also focuses on clarifying the concepts and methodology of comprehensive quality management in the provision of services and products within companies and institutions. A Total Quality Management diploma is the foundation for the direct advancement of companies, production workers and management processes.

Through the diploma, we review the ideas, principles and standards of overall quality, reviewing the theories of the pioneers of this thought, the definitions, entry and elements of quality, the principles of universal quality, the methods of application, the tools for implementation, the mechanism and method for applying this management approach, the conditions for accreditation of quality, the world quality certificates and the awards Next :

• Definition of the concept of quality and comprehensive quality management and related concepts.
• Evaluate product quality, services and institutions using comprehensive quality management methodologies, standards and models.
• Identify organizational structure in quality-based institutions and identify methodology for re-engineering organizations according to the quality perspective.
• Judge the effectiveness of applying quality in different economic sectors.
• The use of quality improvement tools in identifying and solving administrative problems and decision making in planning, organizing, leading and controlling.

What is total quality management
The concept of total quality
The importance of the total quality system
Total quality objectives
Total quality techniques
Principles of total quality
quality costs
Components of total quality
Total quality benefits
Total quality management indicators
Stages of implementing total quality management
Obstacles to implementing total quality management
The most important factors affecting the successful application of total quality management
Challenges facing total quality
Triple Quality
Deming's principles of total quality management
Crosby's Quality Constants
ISO specifications and standards
Fundamentals and concepts of quality management
Why quality is the best management solution?
Why total quality?
The importance and objectives of the comprehensive quality study
The modern concept of management
Introduction to total quality
The concept of quality and its comprehensiveness
Introduction to the components of the organization
components of the production system
Analysis of the elements of production systems
definitions of quality
factors affecting quality
Stages of development of quality thought
Total Quality Focus Elements
Formation of quality teams and departments
Quality planning
Quality improvement
Training in quality thinking
Quality control
Total Quality & Total Quality Management
Principles of quality and their relationship to the standard (ISO- 9001-2015)
Quality principles
Clarifying each principle separately and its impact on quality
The relationship of quality principles to ISO- 9001-2015
Quality control and systems management
Quality and work systems
Quality and caring culture
Documentation and flowchart mapping
Total Quality Management & Traditional Management Part 1
Total Quality Management & Traditional Management Part 2
Requirements for applying total quality management
Stages of implementing total quality management c1
Stages of implementing total quality management, part 2
Obstacles to implementing total quality management
Total quality management costs
Total Quality Management Cost Sections C1
Total quality management costs divisions c 2
Control policies in total quality management - during product design
Control policies in total quality management - during production
Control policies in total quality management - after production
Numbers and statistics in total quality management
Second: the practical framework

Applying the principles of total quality in health organizations
Review methods of applying total quality
Review of the tools of the application of total quality
An introduction to the concept of quality application
Achieving the principles of total quality - Principle 1 (Commitment)
Achieving the principles of total quality - Principle 2 (focus on the beneficiary)
Achieving the principles of total quality - Principle 3 (training employees)
Achieving the principles of total quality - Principle 4 (teamwork - work teams)
Achieving the principles of total quality - Principle 5 (Employee Participation)
Achieving the principles of total quality - Principle 6 (customer satisfaction)
Applications of total quality management methods
Practical applications - method 1 (developing process sequence plans)
Practical Applications - Method 2 (Engineering)
Practical Applications - Method 3 (Applying Strategic Thinking)
Practical Applications - Method 4 (Self-Discipline)
Practical Applications - Method 5 (Continuous Improvement) Part 1
Practical applications - continuous improvement of the methodology (Kaizen) Part 2
Practical Applications - Method 6 (No-Error Guarantee)
Practical Applications - Method 7 (Benchmarking)
Practical Applications - Method 8 (6 Sigma)
Practical Applications - Method 9 ( Lean 6 sigma )
Utilities (to apply total quality management)
Utilities for viewing data - ( Explain Data) Part 1

Total Quality Management in Productive and Services Organizations Diploma