Basics of Healthcare Quality Implementation in Saudi Arabian Hospitals

The process of achieving health quality within all health institutions in the Kingdom of Saudi Arabia includes many instructions and procedures that direct the system to achieve all means of comprehensive health care needed by patients. Quality service is defined as the recognized standards that help achieve a complete care system. Health quality also provides a review and evaluation of performance with the aim of improving the health care system, all according to certain standards determined by the General Authority for Health Administration of the region to suit the goals of the health organization. Therefore, applying health quality service within all therapeutic centers is necessary.

Foundations of Health Quality in Hospitals

Health quality service is one of the methods that contribute to making adjustments within the prevailing health system to transform it into a system free from any errors and achieving all the specific goals of the health organization. Therefore, all health centers implement health quality service within them.

Among the foundations of health quality that must be applied:

• That all processes provided to patients be carried out with full effectiveness and accuracy.
• The commitment of every worker to their profession while following all specified policies; this increases the quality of work and productivity.
• That all health services are provided at a lower cost.
• This quality should not contain any defects or errors.
• One of the most prominent basics of quality is that it aligns with all previously set standards.
• One of the most important foundations that the health quality service provides to citizens is the necessity for everyone to treat the patient with full respect.
• The efficiency of health quality is also affected by the type and size of funding provided. Also, after applying all quality foundations, we can evaluate them through the methods implemented on the ground.

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How to Apply Health Quality Service

The concept of quality in healthcare refers to all health services provided within the system in a satisfactory manner that works to meet patients' needs and must be low cost to suit all individuals. Therefore, the beginning of health quality must be inclusive of all systems followed within therapeutic institutions to provide the best healthcare for everyone without discrimination. Thus, health quality service is achieved with no errors within the health system, and its method of implementation is as follows:

• Setting modern systems that all workers within the sector adhere to.
• That all eyes of the health organization are on the patient and care for them, also providing them with all means of comfort and care.
• Using modern tools and equipment that increase the accuracy of results while recording all patient history and condition in a detailed and precise manner.
• Conducting training courses for workers on using practical quality in the followed health system, alongside encouraging teamwork.
• Spreading awareness and culture about the importance of applying health quality in all services patients receive.
• This results in the growth of a complete and comprehensive health system for all therapeutic and health services that citizens seek.

Importance of Health Quality in Improving Care

The definition of health quality differs from one region to another according to the available resources that help in the development or deterioration of the health system. However, there are definitions that agree it is all the health services provided to citizens at all times and places in the correct and proper manner that helps strengthen them and increases recovery rates. There is great importance the health system gains when applying health quality in hospitals, for example:

• Achieving the best form of care and treatment for individuals at a lower cost and high quality.
• Identifying all widespread diseases within society, then diagnosing them and providing effective vaccines and treatments for them.
• Increasing the number of healthy people while reducing the number of deaths, all through the presence of high-quality health services.
• Compliance of available health services with quality standards, alongside improving individuals' health and helping them reach the treatment stage.

Challenges and Solutions in Applying Health Quality

The health quality service faces many challenges when applied within the health system, but there are several simple solutions that help implement this quality and ensure all patients receive the best forms of health services. These challenges consist of the lack of a budget that suits the required needs, but it is easy to solve through the funding provided by many major institutions from time to time. Furthermore, there is the problem of relying heavily on funding, so there is no income reserve that can be used in times of need. Also, severe negligence and failure to apply basic care; the solution to this challenge is to install monitoring devices that identify workers who are slacking in performing their duties and vice versa.

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Conclusion

There are many basics of quality that must be applied in all healthcare systems in terms of implementing steps to achieve health quality while benefiting from the importance this quality provides, along with challenges that must be solved to reach a comprehensive care system.

Additional Information

The first person to use the concept of quality in the field of medicine was a British nurse who supervised the provision of healthcare in military hospitals by introducing simple management standards into her work, which led to a noticeable decrease in the number of deaths in those hospitals. In 1905, standards were set for medical schools in the United States of America, but the application of health quality in the scope of the medical field did not begin until during World War I when the American College of Surgeons developed specific standards for medical care in the United States, and the American Hospital Accreditation Commission was established in 1952. In 1970, work began on medical auditing, and in 1987 the concept of Total Quality Management in healthcare appeared. Until recently, health quality programs were used in hospitals in developed countries and relied on standards of care developed by health institution accreditation organizations. In the eighties, these programs moved to primary healthcare in the United States and Europe. At the same time, what helped in introducing medical care standards were the work guides and standards developed by the World Health Organization to limit the spread of diarrhea and acute respiratory infections, especially in children. After 1985, the World Health Organization began many other projects, such as the basic healthcare operations research project using systems analysis and evaluating health facilities to assess the health quality service within hospitals.

See also: Health Quality and the Relationship Between the Patient and the Provider