The Role of Total Quality Management in Higher Education

Total Quality Management in Health (TQM)

Total Health Quality is considered an administrative process that works through a set of statistics and human resources to improve services provided consistently and continuously. This is achieved by developing the intellectual capacities and skills of the employees.

Total Health Quality in Higher Education

The Total Health Quality system exists in many different institutions and has become one of the most important pillars in the educational process. This system is linked to two important parties: learning and teaching. It serves as a vital link for the community and for inducing educational changes by empowering learners. It is well-known that Total Health Quality works on integrating the characteristics of the service or product provided; therefore, education and the pedagogical process are considered a distinguished service aimed at raising the quality level of the learning process.

Reasons for Implementing Total Health Quality in Higher Education

• There is a correlation between Total Health Quality and its output, whether it is a product or a service.
• Raising the quality of the educational system.
• Failure to apply the desired quality through old methods in the educational process.
• Failure in managing the educational process.
• High consumption of resources in the old educational system.
• Success of the modern educational process linked to health quality within educational institutions.

Principles of Total Health Quality in Higher Education

To apply a Total Health Quality system, the educational institution must first clarify its principles and pillars. This happens through planning and reaching an agreement with partners on these principles:

• Improving the Total Health Quality service through the support of senior management.
• Clarifying and formulating a Total Health Quality policy, which identifies the objectives the educational institution seeks to achieve.
• Cooperation among all employees in the educational institution to achieve health quality, as it depends on every individual within it.
• Focusing on continuous training for all members of the educational institution so they can achieve the desired quality.

Objectives of Total Health Quality in Higher Education

• Working on developing educational methods.
• Improving teachers' skill levels.
• Creating a distinguished environment for work.
• Accomplishing work at the lowest cost and with the desired quality.
• Developing a sense of commitment and care for the educational institution among teachers.

Benefits of Total Health Quality in Higher Education

• Clarifying responsibilities for all individuals and developing the administrative system of the educational institution.
• Raising the students' level from all aspects, such as social and educational status, awareness level, and thinking level.
• Cooperation and improving relations between all employees within the educational institution.
• Raising the efficiency of the level of education.
• Raising the efficiency of teachers' and administrators' skill levels.