The training program aims to introduce participants to the customer or client and their importance. The trainee will learn the most important skills that a front-office employee should possess. The trainee will learn how to analyze customer personalities. The trainee will learn problem-solving skills. The trainee will learn methods for calming difficult customers. The trainee will learn about different types of customers. The ...

My audience is the life I live every hour. Dealing with the audience is continuous and very important. Together, in the Audience Interaction Skills program, we explore the characteristics of audiences, their different patterns, and how to interact with them in the best way possible. We delve into understanding the fundamental motivations of audiences, the necessary skills for dealing with them, and conclude the program with a discussion on overcoming successfully the obstacles encountered in ...

Stages of growth Adolescence (general) Disturbing characteristics of adolescence for adults Stages of adolescence - boys Stages of adolescence - for girls Dealing with physical growth Dealing with mental development Dealing with psychological development Dealing with social development Dealing with emotional growth Dealing with language development Dealing with the stage of con...

This program consists of six units that are reviewed at one level and aim to provide participants with theoretical information and practical skills in the field of developing skills to deal with stress at work. At the end of the course, participants are expected to be able to: Determine the causes of feeling psychological pressure and determine the most appropriate ways to deal with it for you Focus on the positives of work Prepare alternative plans ...