Patient care and putting patients in the heart of healthcare, is very crucial nowadays. WE have to know patient expectations and what can satisfy them. A healthcare facility without patients is a ruined place.Communicating with patients and dealing with their complaints. Assertiveness is an essential skill for care givers, employees, and managers.Finally, we have to know how to deal with difficult patients and satisfy them.

The Patient Safety has become a primary goal for most healthcare providers recently. This course will explore the types of medical errors and how to prevent them, in addition to the JCI patient safety objectives and other important patient safety standards and objectives promulgated by other global organizations. By the end of this course, you will be familiar with all the methods that can be applied to prevent errors that will enhance your role in patient safety committees, and enhan...