Emotional Intelligence in workplace is a professional development course that equips participants with skills to recognize and manage emotions for improved workplace performance, leadership, and relationships. This course covers self-awareness to identify personal emotions, self-regulation for maintaining composure under stress, and intrinsic motivation for sustained productivity.

A specialized program focusing on how to conduct job candidate interviews According to a scientific methodology and a clear framework Candidates are selected based on precise indicators that reflect their behavior in past situations related to the competencies required for the job role. Building upon this past behavior serves as a guide to future behavior.

The training objective of the course "Emotional Management and Effective Communication in the Workplace" is to equip participants with the knowledge and skills necessary to control their emotions and effectively apply self-management techniques, helping them improve their communication with others in various work environments. The course focuses on distinguishing between assertiveness and aggression, using assertiveness measures, and responding appropriately. It also covers understanding the ...

The training objective of the course "Self-Management and Effective Communication: From Emotion Control to Dealing with Social Patterns" is to equip participants with the knowledge and skills necessary to understand and improve self-management and communication with others. The course focuses on how to control emotions and apply the self-management cycle, as well as understanding the difference between assertiveness and aggression and effectively using assertiveness and response measures. Par...

The training objective of the course "Mastering Social Diversity: Understanding Yourself and Others" is to equip participants with the knowledge and skills necessary to understand the concept of social diversity and its importance in workplace and daily life. The course focuses on defining diversity and the different social patterns, providing an overview of these patterns and how they interact. Participants will learn how to better understand themselves and effectively recognize others, in a...

The training objective of the course "Customer Complaints Management: From Understanding to Effective Solutions" is to equip participants with the skills and knowledge needed to handle customer complaints effectively and professionally. The course focuses on understanding the causes of customer complaints, behavioral guidelines for addressing them, and steps for effective resolution. It also covers organizational management of customer complaints using the DISC model to classify personalities...

The training objective of the course "The Art of Effective Communication in Customer Service" is to equip participants with the skills and tools necessary to improve their communication with customers and ensure the delivery of exceptional service. The course focuses on the importance of communication in successful customer service and how to overcome barriers to effective communication. Participants will learn skills in speaking, questioning, listening, and persuasion, as well as using the p...

The training objective of the course "Customer Service Management: Professionalism and Expectations" is to equip participants with the knowledge and skills needed to deliver exceptional customer service based on professionalism and meeting customer expectations. The course focuses on the history of customer service, its fundamental concepts, components, and levels, as well as how customers form their expectations and the impact of meeting them. It also covers effective standards for evaluatin...