دبلوم طرق التعامل مع الشخصيات صعبة المراس

1- Introduction

01:38

2- Versatility Meaning

02:58

3- Versatility and 4 Social Styles

03:51

4- Social Styles Overview

05:14

5- Know Your Self

06:50

6- Know Your Self 2

03:42

7- Know Others

07:09

8- Know Others 2

05:34

9- Know Others 3

03:29

10- Versatility Definition

09:11

11- Golden Rule

04:16

12- Image Of Versatility

06:54

13- Presentation Of Versatility

05:40

14- Competence Of Versatility

05:19

15- Feedback Of Versatility

06:59

16- Versatility Examples

07:17

17- How To Improve Your Versatiliy

12:05

18- Introduction 2

05:49

19- How To Control Your Emotions ? (1)

05:22

20- How To Control Your Emotions ? (2)

05:00

21- How To Apply Self-Management Cycle

05:55

22- Difference Between Assertiveness and Aggressiveness

04:09

23- Assertiveness Scale

07:38

24- Responsiveness Scale

07:18

25- The 4 Social Styles

05:02

26- Social Styles and Difficult People

03:56

27- Do We Have Mix Of Social Styles ?

04:09

28- Social Styles Overview

06:52

29- Driver Style Overview

04:42

30- Expressive Style Overview

03:26

31- Analytical Style Overview

03:42

32- Amiable Style Overview

04:08

33- Social Styles In Tension

07:43

34- How To Absorb The Tension Of Fights Attitude ?

06:27

35- How To Absorb The Tension Of Fights Attitude ?

03:24

36- Closing And Action Plan

03:07

Lec 37 Intrduction To Handling Diffcult Peoele

10:21

Lec 38 Active Listening

13:12

Lec 39 Reply

07:44

Lec 40 Building Rapport

12:24

Lec 41 Tonality

10:24

Lec 42 Gestures

06:58

Lec 43 Gestures 2

09:06

Lec 44 Choose Words Carefully

11:15

Lec 45 Choose Words Carefully 2

05:14

Lec 46 Steps Of Conversation

07:31

Lec 47 Steps Of Conversation 2

05:43

Lec 48 True Objections

11:18

Lec 49 False Objection

05:26

Lec 50 Closing With Actions

06:34

Lec 51 Closing With Actions 2

10:41