Dealing with Difficult people Diploma
دبلوم طرق التعامل مع الشخصيات صعبة المراس
USD
261
You Will Learn
- Control your emotions while dealing with Difficult People.
- Identify your personality and others' personalities.
- How to improve your Versatility Skills while dealing with different personalities.
- How to Improve your Listening Skills.
- How to Build a Rapport with others.
- How to choose words effectively.
- How to persuade others
Targeted Students
• Psychologist or social worker.
• Customer Service Supervisor.
• Human Resources Manager.
• Teachers.
• Sales and Marketing Professionals.
Training Program Name as in Certificate
Dealing with Difficult people Diploma
Created at: 2021-12-01 13:59:49
Updated at: 2024-11-21 17:37:28
Updated at: 2024-11-21 17:37:28
Dealing with Difficult people Diploma
5:29:46
1- Introduction
01:38
2- Versatility Meaning
02:58
3- Versatility and 4 Social Styles
03:51
4- Social Styles Overview
05:14
5- Know Your Self
06:50
6- Know Your Self 2
03:42
7- Know Others
07:09
8- Know Others 2
05:34
9- Know Others 3
03:29
10- Versatility Definition
09:11
11- Golden Rule
04:16
12- Image Of Versatility
06:54
13- Presentation Of Versatility
05:40
14- Competence Of Versatility
05:19
15- Feedback Of Versatility
06:59
16- Versatility Examples
07:17
17- How To Improve Your Versatiliy
12:05
18- Introduction 2
05:49
19- How To Control Your Emotions ? (1)
05:22
20- How To Control Your Emotions ? (2)
05:00
21- How To Apply Self-Management Cycle
05:55
22- Difference Between Assertiveness and Aggressiveness
04:09
23- Assertiveness Scale
07:38
24- Responsiveness Scale
07:18
25- The 4 Social Styles
05:02
26- Social Styles and Difficult People
03:56
27- Do We Have Mix Of Social Styles ?
04:09
28- Social Styles Overview
06:52
29- Driver Style Overview
04:42
30- Expressive Style Overview
03:26
31- Analytical Style Overview
03:42
32- Amiable Style Overview
04:08
33- Social Styles In Tension
07:43
34- How To Absorb The Tension Of Fights Attitude ?
06:27
35- How To Absorb The Tension Of Fights Attitude ?
03:24
36- Closing And Action Plan
03:07
Lec 37 Intrduction To Handling Diffcult Peoele
10:21
Lec 38 Active Listening
13:12
Lec 39 Reply
07:44
Lec 40 Building Rapport
12:24
Lec 41 Tonality
10:24
Lec 42 Gestures
06:58
Lec 43 Gestures 2
09:06
Lec 44 Choose Words Carefully
11:15
Lec 45 Choose Words Carefully 2
05:14
Lec 46 Steps Of Conversation
07:31
Lec 47 Steps Of Conversation 2
05:43
Lec 48 True Objections
11:18
Lec 49 False Objection
05:26
Lec 50 Closing With Actions
06:34
Lec 51 Closing With Actions 2
10:41
A team of instructors who are the best in their fields
The continuous development of our educational materials
Lifetime access for the courses that you purchase
Evaluate yourself through a test that you can take after each level in
Easy communication between you and the instructors directly through your account
We have presence in more than 22 countries in the Middle East and North Africa
Our content is provided in the Arabic language with an easy-to-use platform
A team of customer services who are working 24/7
Lowest cost and highest quality of supervised educational materials
More than one accreditation from local and international education institutions
Customer Reviews
5
Total Rating Score
03-03-2024
Tareg AL-Hamad
انت راااائع يا د. احمد سامح...لك كل شكري وتقديري وامتناني.
