Customer Service Diploma
دبلوم خدمة العملاء
USD 200USD
120
Targeted Students
- Face to face salespersons
- Customer service persons
- After-sales service agents
- Call centers agents
- Every person deals directly with customers
You Will Learn
Module 1: Understand the Concept of Customer Service Excellence
- What is Customer Service Excellence?
- Dissatisfied Customer Chain
- What Turns off Customers
- The Customer’s Experience
Developing· a Positive Attitude
- Definition of Quality Customer Service
- Principles of Service Excellence
- Know your Service Dimensions
- Going the Extra Mile
- Being the Customer’s Advocate
- Blocks to Creative Thinking
- Internal Service Excellence
- Expectations of an Internal Customer
How Do We Control Service· Excellence?
Module 2: Develop your Customer Service Skills in Relation to ENCON's Vision & Mission.
- Define what is effective communication
- Explain the communication process
- Ways of communication
- Types of communication
- Impact of communication
- Barriers to communication & how to overcome them
- Exercise
- Listening techniques
- Understand the importance of the complaints
Module 3: Handle Difficult Customers.
Types of Personalities -Angry -Mistaken -Critical -Abusive
- Resolve Customer Complaints Effectively
Manage Work-Related Stress
Training Program Name as in Certificate
Customer Service Diploma
Created at: 2022-04-10 11:42:24
Updated at: 2023-01-28 05:05:51
Updated at: 2023-01-28 05:05:51
Instructors

Dr. Hisham Sharawy
General manager of NELSEC
د. احمد سامح
Development Consultant
A team of instructors who are the best in their fields
The continuous development of our educational materials
Lifetime access for the courses that you purchase
Evaluate yourself through a test that you can take after each level in
Easy communication between you and the instructors directly through your account
We have presence in more than 22 countries in the Middle East and North Africa
Our content is provided in the Arabic language with an easy-to-use platform
A team of customer services who are working 24/7
Lowest cost and highest quality of supervised educational materials
More than one accreditation from local and international education institutions