Customer Service Diploma

USD 261

Duration
13:8:0 hours

Rate
(5)

Access Time
Lifetime

Language
Arabic

Resources
(3)

Skill Level
( Advanced )

Download file

7353

Duration
13:8:0 hours

Rate
(5)

Access Time
Lifetime

Language
Arabic

Resources
(3)

Skill Level
( Advanced )

Download file

USD 261

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About IGTS

IGTS

Since the launch of IGTS in 2015, the main objective has been to support training and qualification in the health sector in its various categories. The group has thus sought to provide scientific and practical expertise from the largest medical experts in the Arab world, who we were honored to be part of the IGTS family. As a result of the success achieved by the group, we have focused on expanding in areas no less important than the health sector. Among these are business management - education and guidance - mental health - human resources - and others, more that are commensurate with the needs of human cadres and with the quality of learning that is a major start for every aspiration to receive science and self-development. The most important element of the IGTS strategy was the contracting of a group of experts, all of the members of teaching bodies in the largest Arab universities in all specialties, who believed in the science they provided and sought to research and develop it, in order to transfer the greatest amount of it to the student and make it most useful, through a flexible distance-learning method and in direct contact with the lecturer.

Objectives of Customer Service Diploma

The purpose of the Customer Service Diploma is to provide several objectives, the most important of which are:

- Awareness-raising on the importance of service promotion, awareness-raising and sustainability.
- Raising the students' abilities and providing good listening skills.
- Tactful and good speaking skills, which are one of the bases for dealing with customers.
- Mutual relationship analysis skills as a way of learning about relationships with clients.
- Identify the most important scientific and modern methods that contribute to successful dealings with clients.
- Access to customer thinking and expectations and learn ways to solve their problems.
- Continuously engage and satisfy the customer by achieving a detailed, accurate stage and providing the means to work on the service.
- understand the meaning of customer service cycles, explain customer behavior, and know the psychology necessary to deal with each behavior pattern.
- A Client Service Diploma can be obtained remotely.
- Excellence in customer service
- Statement of customer wishes and needs.
- Measure customer satisfaction by knowing the significance and dimensions of this.
- What customers expect for who serves.
- Multiple means and methods for clients.
- Deal effectively with different age groups of clients.
- Work to provide employee responsibility towards the customer

You Will Learn

Module 1: Understand the Concept of Customer Service Excellence

What is Customer Service Excellence?
Dissatisfied Customer Chain
What Turns off Customers
The Customer’s Experience

Developing· a Positive Attitude

Definition of Quality Customer Service
Principles of Service Excellence
Know your Service Dimensions
Going the Extra Mile
Being the Customer’s Advocate
Blocks to Creative Thinking
Internal Service Excellence
Expectations of an Internal Customer

How Do We Control Service· Excellence?

Module 2: Develop your Customer Service Skills in Relation to ENCON's Vision & Mission.

Define what is effective communication
Explain the communication process
Ways of communication
Types of communication
Impact of communication
Barriers to communication & how to overcome them
Exercise
Listening techniques
Understand the importance of the complaints

Module 3: Handle Difficult Customers.

Types of Personalities -Angry -Mistaken -Critical -Abusive

Resolve Customer Complaints Effectively

Manage Work-Related Stress

Targeted Students

• Employees in customer service sectors in the private industry.
• Students and graduates from various colleges.
• Employees within profit-driven companies providing customer services.
• Workers in the tourism and hospitality sectors.