Customer Service Diploma
دبلوم خدمة العملاء
USD
261
USD
261
About IGTS
The customer service diploma is offered to categories such as marketing managers as well as marketing staff alongside those in customer service in order to overload their scientific and practical skills, promote their professional level in customer engagement and service, and grant a certificate of completion of the diploma remotely.
Objectives of Customer Service Diploma
The purpose of the Customer Service Diploma is to provide several objectives, the most important of which are:
- Awareness-raising on the importance of service promotion, awareness-raising and sustainability.
- Raising the students' abilities and providing good listening skills.
- Tactful and good speaking skills, which are one of the bases for dealing with customers.
- Mutual relationship analysis skills as a way of learning about relationships with clients.
- Identify the most important scientific and modern methods that contribute to successful dealings with clients.
- Access to customer thinking and expectations and learn ways to solve their problems.
- Continuously engage and satisfy the customer by achieving a detailed, accurate stage and providing the means to work on the service.
- understand the meaning of customer service cycles, explain customer behavior, and know the psychology necessary to deal with each behavior pattern.
- A Client Service Diploma can be obtained remotely.
- Excellence in customer service
- Statement of customer wishes and needs.
- Measure customer satisfaction by knowing the significance and dimensions of this.
- What customers expect for who serves.
- Multiple means and methods for clients.
- Deal effectively with different age groups of clients.
- Work to provide employee responsibility towards the customer
You Will Learn
Module 1: Understand the Concept of Customer Service Excellence
- What is Customer Service Excellence?
- Dissatisfied Customer Chain
- What Turns off Customers
- The Customer’s Experience
Developing· a Positive Attitude
- Definition of Quality Customer Service
- Principles of Service Excellence
- Know your Service Dimensions
- Going the Extra Mile
- Being the Customer’s Advocate
- Blocks to Creative Thinking
- Internal Service Excellence
- Expectations of an Internal Customer
How Do We Control Service· Excellence?
Module 2: Develop your Customer Service Skills in Relation to ENCON's Vision & Mission.
- Define what is effective communication
- Explain the communication process
- Ways of communication
- Types of communication
- Impact of communication
- Barriers to communication & how to overcome them
- Exercise
- Listening techniques
- Understand the importance of the complaints
Module 3: Handle Difficult Customers.
Types of Personalities -Angry -Mistaken -Critical -Abusive
- Resolve Customer Complaints Effectively
Manage Work-Related Stress
Targeted Students
• Employees in customer service sectors in the private industry.
• Students and graduates from various colleges.
• Employees within profit-driven companies providing customer services.
• Workers in the tourism and hospitality sectors.
Training Program Name as in Certificate
Customer Service Diploma
Updated at: 2024-11-11 12:09:29