Customer Service Diploma

دبلوم خدمة العملاء

USD 200
USD 120

time

Duration
13:8:0 hours

time

Access Time
Lifetime

time

Language
Arabic

time

Resources
(3)

USD 200
USD 120

About IGTS

Since the launch of IGTS in 2015, the main objective has been to support training and qualification in the health sector in its various categories. The group has thus sought to provide scientific and practical expertise from the largest medical experts in the Arab world, who we were honored to be part of the IGTS family. As a result of the success achieved by the group, we have focused on expanding in areas no less important than the health sector. Among these are business management - education and guidance - mental health - human resources - and others, more that are commensurate with the needs of human cadres and with the quality of learning that is a major start for every aspiration to receive science and self-development. The most important element of the IGTS strategy was the contracting of a group of experts, all of the members of teaching bodies in the largest Arab universities in all specialties, who believed in the science they provided and sought to research and develop it, in order to transfer the greatest amount of it to the student and make it most useful, through a flexible distance-learning method and in direct contact with the lecturer.

Targeted Students

  • Face to face salespersons
  • Customer service persons
  • After-sales service agents
  • Call centers agents
  • Every person deals directly with customers

You Will Learn

Module 1: Understand the Concept of Customer Service Excellence

  • What is Customer Service Excellence?
  • Dissatisfied Customer Chain
  • What Turns off Customers
  • The Customer’s Experience

 Developing· a Positive Attitude

  • Definition of Quality Customer Service
  • Principles of Service Excellence
  • Know your Service Dimensions
  • Going the Extra Mile
  • Being the Customer’s Advocate
  • Blocks to Creative Thinking
  • Internal Service Excellence
  • Expectations of an Internal Customer

 How Do We Control Service· Excellence?

 

Module 2: Develop your Customer Service Skills in Relation to ENCON's Vision & Mission.

  • Define what is effective communication
  • Explain the communication process
  • Ways of communication
  • Types of communication
  • Impact of communication
  • Barriers to communication & how to overcome them
  • Exercise
  • Listening techniques
  • Understand the importance of the complaints

Module 3: Handle Difficult Customers.

Types of Personalities -Angry -Mistaken -Critical -Abusive

  • Resolve Customer Complaints Effectively

 Manage Work-Related Stress

Training Program Name as in Certificate

Customer Service Diploma

Created at: 2022-04-10 11:42:24
Updated at: 2023-01-28 05:05:51

Instructors

Dr. Hisham Sharawy
General manager of NELSEC
د. احمد سامح
Development Consultant
A team of instructors who are the best in their fields
The continuous development of our educational materials
Lifetime access for the courses that you purchase
Evaluate yourself through a test that you can take after each level in
Easy communication between you and the instructors directly through your account
We have presence in more than 22 countries in the Middle East and North Africa
Our content is provided in the Arabic language with an easy-to-use platform
A team of customer services who are working 24/7
Lowest cost and highest quality of supervised educational materials
More than one accreditation from local and international education institutions
120 USD