دبلوم إدارة العيادات و المراكز الطبية

1- Introduction

00:56

2- World Economic Forum 2018 Report

03:51

3- Transformation in sales concepts

06:07

4- Personal selling and Medical Rep

04:40

5- The secret word

04:43

6- Sales Vs Marketing

05:16

7- B2B vs B2C

05:28

8- Buying Motives

04:15

9- Customer journey

03:51

10- Participants of buying process

04:16

11- Classification and types of buying motives

04:41

12- How to identify buying motives

07:05

13- The importance of customer typology

08:01

14- Aspects to differentiate customer typology

04:50

15- General personality in 4 styles

07:06

16- Body language in 4 styles

06:36

17- Style of dress in 4 styles

03:36

18- General interests and concerns of planner

04:48

19- General interests and concerns of people person

03:51

20- General interests and concerns of problem solver

03:39

21- General interests and concerns of pathfinder

06:57

22- Key action with each styles

06:16

23- Philosophy of 7 AS

03:47

24- Part 1 Prospection

09:29

25- Part 2 Pre-Call planning

07:11

26- Importance of approaching

03:41

27- Importance of approaching 2

02:21

28- Types of Approaching

05:54

29- Why asking and What are types of questions

09:07

30- Critical tips of asking

05:18

31- Value Proposition

10:26

32- Presentation and Demonstration

05:57

33- Essential 7 steps of Acknowledgement

09:30

34- Misunderstanding

04:04

35- Disbelief

04:07

36- Disadvantage

09:32

37- Indifference

09:39

38- When to close

07:16

39- Steps of closing

07:47

40- Types of closing

06:10

41- 3S Rule

03:09

Module-01

02:48

Module-02

12:41

Module-03

14:13

Module-04

13:55

Module-05 Part 1

06:35

Module-05 Part 2

10:44

Module-06

10:44

Module-07 Part 1

12:31

Module-07 Part 2

08:21

Module-08

08:22

Module-09

08:21

Module-10

16:52

Module-11

14:09

Module-12

13:24

01- Patient care P1

07:40

02- Patient care P2

08:50

03- Customer Compliant

12:14

04- Patient care

08:20

05- Communication with patient

10:02

06- Listening

06:51

07- Patient physician communication P1

10:07

08- Patient physician communication P2

09:25

09- Marketing P1

13:06

10- Marketing P2

13:36

11- Marketing P3

09:29

12- Market challenger strategies

12:34

13- Marketing segmentation

12:09

14- Positioning strategy

06:16

15- Selling professional services

11:34

16- Theoretical models

13:06

Lec 1 Introduction To Patient Care and Satisfaction

14:08

Lec 2 What is Customer Care?

14:06

Lec 3 Patient Complaints

14:48

Lec 4 Interpersonal Skills

15:28

Lec 5 Listening

11:52

Lec 6 Assertivenss

14:09

Lec 7 Why be more Assertive ? Part 1

10:41

Lec 8 Why be more Assertive ? Part 2

09:28

Lec 9 Dealing with Difficult Patients Part 1

10:19

Lec 10 Dealing With Difficult Patients Part 2

07:50

Lec 11 Patient Relation Management

14:57

Lec 12 Internal Customers

14:01

Lec 13 Measuring Patient Service

15:12

Lec 14 Factors That Cause PRM Failure

08:50