دبلوم إدارة السياحة و الفنادق

01- What and Why E-Tourism P1

07:14

02- What and Why E-Tourism P2

11:44

03- What and Why E-Tourism P3

09:12

04- What and Why E-Tourism P4

09:38

05- What and Why E-Tourism P5

12:28

06- What and Why E-Tourism P6

10:37

07- How to start an online travel business P1

13:26

08- How to start an online travel business P2

18:40

09- How to start an online travel business P3

09:56

10- How to start an online travel business from a technical perspective P1

10:15

11- How to start an online travel business from a technical perspective P2

09:24

12- How to start an online travel business from a technical perspective P3

07:11

13- How to start an online travel business from a technical perspective P4

10:35

14- How to start an online travel business from a technical perspective P5

12:42

15- How to start an online travel business from a technical perspective P6

15:04

16- How to start an online travel business from a technical perspective P7

17:19

17- How to start an online travel business from a technical perspective P8

08:44

18- How to start an online travel business from a technical perspective P9

11:05

19- How to start an online travel business from a technical perspective P10

09:11

20- How to start an online travel business from a technical perspective P11

11:37

21- How to start an online travel business from a technical perspective P12

07:35

22- How to start an online travel business from a technical perspective P13

09:24

01- Introduction P1

10:27

02- Introduction P2

16:08

03- Introduction P3

06:18

04- Introduction P4

06:29

05- Introduction P5

05:43

06- The hotel guest P1

11:05

07- The hotel guest P2

13:55

08- The hotel guest P3

07:35

09- The hotel guest P4

09:05

10- The hotel guest P5

09:54

11- Location P1

15:19

12- Location P2

06:35

13- Ownership P1

11:59

14- Ownership P2

06:02

15- Level of service

16:26

16- Type of market attracted

09:49

17- Type of hotels P1

18:48

18- Type of hotels P2

09:56

19- Type of resorts

09:41

20- The organization chart P1

11:28

21- The organization chart P2

12:13

22- The rooms division sector

13:28

23- The front office department P1

09:21

24- The front office department P2

13:34

25- The front office department P3

13:39

26- The housekeeping department

14:21

27- The sales and marketing departments

11:33

28- The food and beverage department

09:56

29- The human resources department

03:23

30- The engineering and maintenance department

05:19

31- The accounting department

04:06

01- مقدمة

03:48

02- تعريف فن الضيافة

03:21

03- مفهوم وابعاد فن الضيافة

03:43

04- مبادئ فن الضيافة

05:00

05- إجراءات تحقيق مبادئ فن الضيافة ج1

03:12

06- إجراءات تحقيق مبادئ فن الضيافة ج2

02:15

07- استراتيجيات الضيافة المتميزة ج1

03:04

08- استراتيجيات الضيافة المتميزة ج2

02:48

09- استراتيجيات الضيافة المتميزة ج3

03:42

01- مقدمة

03:01

02- المكاتب الامامية في الفنادق ج1

11:54

03- المكاتب الامامية في الفنادق ج2

10:44

04- واجبات ومسئوليات قسم الاستقبال ج1

11:16

05- واجبات ومسئوليات قسم الاستقبال ج2

09:51

06- كيفية استقبال النزلاء

08:11

07- نظام PMS

05:42

08- الجورنال اليومي

06:49

09- بعض المصطلحات المستخدمة في قسم الاستقبال

10:36

10- الإقامة والواجبات

12:59

01- Introduction

05:43

02- The importance of time P1

08:33

03- The importance of time P2

09:36

04- The importance of time P3

12:32

05- Your time analysis P1

09:48

06- Your time analysis P2

08:09

07- Your time analysis P3

14:46

08- Your time analysis P4

09:30

09- Tools for management P1

12:55

10- Tools for management P2

13:17

11- Tools for management P3

05:47

12- Time wasters P1

12:34

13- Time wasters P2

15:38

01- مقدمة

14:11

02- التواصل ج1

09:04

03- التواصل ج2

11:12

04- أنواع التواصل

14:56

05- مهارات الاتصال الفعال

13:44

06- أخلاقيات الاتصال الفعال

11:15

07- الثقة بالنفس ج1

10:36

08- الثقة بالنفس ج2

09:14

09- الثقة بالنفس ج3

15:55

01- Introduction to Public Relations P1

12:14

02- Introduction to Public Relations P2

14:43

03- Communication in Public Relations P1

11:45

04- Communication in Public Relations P2

17:59

05- Factors influencing decision making P1

09:59

06- Factors influencing decision making P2

13:24