دبلوم إدارة العيادات و المراكز الطبية

Module-01

02:48

Module-02

12:41

Module-03

14:13

Module-04

13:55

Module-05 Part 1

06:35

Module-05 Part 2

10:44

Module-06

10:44

Module-07 Part 1

12:31

Module-07 Part 2

08:21

Module-08

08:22

Module-09

08:21

Module-10

16:52

Module-11

14:09

Module-12

13:24

01- Patient care P1

07:40

02- Patient care P2

08:50

03- Customer Compliant

12:14

04- Patient care

08:20

05- Communication with patient

10:02

06- Listening

06:51

07- Patient physician communication P1

10:07

08- Patient physician communication P2

09:25

09- Marketing P1

13:06

10- Marketing P2

13:36

11- Marketing P3

09:29

12- Market challenger strategies

12:34

13- Marketing segmentation

12:09

14- Positioning strategy

06:16

15- Selling professional services

11:34

16- Theoretical models

13:06

Lec 1 Introduction To Patient Care and Satisfaction

14:08

Lec 2 What is Customer Care?

14:06

Lec 3 Patient Complaints

14:48

Lec 4 Interpersonal Skills

15:28

Lec 5 Listening

11:52

Lec 6 Assertivenss

14:09

Lec 7 Why be more Assertive ? Part 1

10:41

Lec 8 Why be more Assertive ? Part 2

09:28

Lec 9 Dealing with Difficult Patients Part 1

10:19

Lec 10 Dealing With Difficult Patients Part 2

07:50

Lec 11 Patient Relation Management

14:57

Lec 12 Internal Customers

14:01

Lec 13 Measuring Patient Service

15:12

Lec 14 Factors That Cause PRM Failure

08:50