Process Improvement, Quality Management and Customer Focus professional, Black Belt Lean Six Sigma, Business Analysis & Certified ISO 9001:2015 QMS Auditor / Lead Auditor. Multidisciplinary educational training backed by 20 years of solid experience in Customer Service and Commercial Support Department process related provided service with a passion for development. Hard worker and ability to learn independently and apply the knowledge and skills I've acquired in a sustained way. Bringing a strong academic background in Total Quality Management and Mathematical Science.